Frequently Asked Question and their responses | SRTITSL

Frequently Asked Questions

General Questions

We are located in Jaipur Rajasthan state, India also we have sales offices in London and USA. We have more than 80 + employees spread all over world.
We have started with website Design and Development and now Mobile Development are our core competencies. Eight years ago, we started as a web design and Development Company, and we have developed a few hundreds of web application solutions for clients from different industry domains.
We are glad to provide ongoing support. Nevertheless, the charges depend vary from technology and project. You may ask this once the project size and scope is defined or we have some prepaid support plans you drop mail at sales@shubhashish.in
We do not include penalty clause in the proposal as it cannot be declared. It is highly doubtful event. The deadline of the project is met by Reliant Tekk in almost all the cases provided and mostly we experienced there is a delay from clients' side for many valid reasons.
Our desire to sign the NDA shows that we care about the security of your idea. We follow strict security plan to void the chances of data theft. Also, we sign strict confidentiality agreements with all our employees. Above all, we hire best and skilled professionals who have a name for honesty. Our developers would gain nothing by misuse your trust and risking their careers.
Reliant Tekk is in the industry of mobile and web development since more than 5 years. We have over 1000 clients from all across the world and more than 1500 projects on various technologies. Our company is a trusted name in offshore development and IT services and has a stand strong in the market. Our company has moral process of developing projects with all confidentiality. Reuse of code or any such illegal process is strictly prohibited in our company. Our employees follow code of ethos.
Every project is different and requires a new approach, but most projects we proceedvia the following project development cycle:
  • Step 1: Requirement Gathering and Analysis
  • Step 2: Consulting for the Right Solution
  • Step 3: Wire framing and Designing
  • Step 4: Development
  • Step 5: Testing & QA
  • Step 6: Support
  • Step 7: Deployment
Yes, it totally depends if the project requires it and where our resource are present, we will be happy send over the representative onsite for initial start. However, in case where our office is not present in your city/country and if the project is big, we may visit your place from our corporate office and all expenses are sponsored by you.
Yes we are glad to provide you. Just let us know your time zone and we'll be ready at your service.
We follow strong process to ensure the quality, security and ownership of the project. We use black box testing. As we are ISO certified company we have dedicated department for QA and QC that takes care of every project under the process. Right from functionality testing to system and Unit to integration testing, everything is confirmed 'OK' before deliver over the final product to the client.
Yes we have very define Service level agreement before sign off by you we never start any work.
We have 4 pricing models that have been designed something in mind the needs and requirements of our company. Our four pricing models are: Fixed model, Time and material, Dedicated Resources and Milestone-based model. The purpose of having these flexible models is to suit to the budget you have planned.
Our company work online project management system through which you would be able to track the daily tasks and the progress of your project development team. In the PMS, you can assign tasks and can upload and download documents. You can communicate with developers via different IMs like Gtalk, Skype, etc. and through e-mail phone etc.
The clients completely own the IP rights. The source code, brand name, reusability of the code etc. is handed over to the clients by Reliant Tekk once final payment of the total cost of project development is paid.
Yes we do have this refund policy though never being asked till date by any clients. We are pretty confident about developing apps as per client's objectives. For more you can visit our policy page or connect with our sales team.